Improving shareholder value in an uncertain regulatory and tough economic environment is a key challenge for the industry. Capital budgets are severely curtailed in many companies. As individual organizations look to the future, issues range from one company to another.

While some face an aging workforce or aging infrastructure, others have to address varying regulation and deregulation scenarios. Across the industry, though, there is a “back to basics” focus on enhancing financial performance by improving customer service, operations, reliability and productivity while addressing regulatory compliance. Agile decision-makers in these areas need timely and meaningful information. This requires a rationalization and integration of underlying information system portfolios to meet today and tomorrow’s growth agendas. Market leaders are rethinking their strategies and supporting their people and technology infrastructure to meet the new challenges – supported by more robust yet flexible processes, resources and technologies.